FAQ

Viewing your photos

To view your photos, you can either click on the ‘View my Photos’ button at the top of this page within the header. The alternative way is that you can ‘Click Here’ where you will be redirected to the correct page.

On this page you will be presented with a drop down menu where you can select the event which you are looking for. Once the event has been selected you will be asked for an email address & password. Please be aware this is not an account that you would have set up. The email address is your own and then the password is specific to each event.

Password cards are provided at events however if you were unable to pick one up then simply get in touch as we would be happy to provide you with the correct one. When contacting if you can include the event you are trying to access and with the team or company you are associated with.

All of our galleries are secured using a specific event password instead of an individual person account.

If you were unable to gather a password card at your event then simply get in touch by letting us know which gallery it is you are trying to access along with the team or company you are associated with we would be happy to assist.

Don't panic, we have your photos. If your team album is showing as empty, this just means that we are working to upload your photos and they will be available to view shortly.

If you are just too excited to wait, get in touch as we would be happy to let you know the progress of the upload

Photographic Orders

Customer satisfaction is very important to us here at Jones Photography, the products that we offer are bespoke therefore we endeavour to dispatch all orders within 10 working days. However, our group photograph products which are ordered at the BCA events can sometimes cause a delay due to the volume of orders we process post-event.

If you haven’t received your order within these 10 working days please contact us either by email on hello@jonespad.co.uk or call 01327 872285 and a member of our team will be happy to help.

Within 20 minutes of ordering a digital download you will receive an email with a download link.
Please bare in mind that if you haven't ordered with us before then this email may end up in your 'Spam/Junk' folder.

If you have any troubles please do get in touch as we would be happy to help

Portrait Day & Showcases

We are delighted that you would like to book your Portrait Day and Showcase with us. There are a couple of options for you to do so. You can
Fill out our simple contact form on the ‘Say Hello’ page
Send us an email to hello@jonepad.co.uk
Give us a call on 01327 872 285
Whichever you choose we would be happy to discuss your requirements and get your date booked in. We look forward to hearing from you

Wedding Services

We are delighted that you would like to book your Wedding with us. There are a couple of options for you to do so. You can
Fill out our simple contact form on the ‘Say Hello’ page
Send us an email to hello@jonepad.co.uk
Give us a call on 01327 872 285
Whichever you choose we would be happy to discuss your requirements and get your date booked in. We look forward to hearing from you

We do require a £250 deposit to secure your big day with the outstanding balance being paid 30 days prior to your big day

We understand that Weddings can be a big bulk load of cash spent right towards the end with it being an industry standard of the final balance being paid 30 days prior to your big day.

We here at JPAD UK give you the options to break the payments between the amount of months that you have left of planning to make it easier for you and one less lump sum so close to your big day.

We do still require a deposit to secure your date and then the outstanding balance can be split and a direct debit can be arranged.

Contact us for further details