Customer satisfaction is very important to us here at Jones Photography, the products that we offer are bespoke therefore we endeavour to dispatch all orders within 10 working days. However, our group photograph products which are ordered at the BCA events can sometimes cause a delay due to the volume of orders we process post-event. If you haven’t received your order within these 10 working days please contact us either by email on hello@jonespad.co.uk or call 01327 872285 and a member of our team will be happy to help.